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(Please check out the FREE COVID-19 resources available through Visto and Grace Hill.
Compassionate Leadership w/Rebecca Rosario Bueno Today’s workforce needs compassionate leaders more than ever-there is a growing demand for mentorship, understanding and unity. Successful leaders are those that “meet people where they are” and provide these sought-after traits.
Member Pricing $69 (1.5 CEC) Disaster Preparedness General disaster preparedness including having a plan and procedure in place to ensure residents are safe, have a place to move, and how to secure both resident belongings and the building structure. Types of disasters and causes, including fire, weather, health, and biohazards. How to assess risk and plan accordingly. Learn from experienced managers what has worked and what has not worked in various disasters. Working with residents, your own team, emergency responders, vendors, government officials, insurance companies, and the press when a disaster occurs. Led by Dan Pike, Vice President, Assured Partners with other presenters being Bob Kohlman, Vice President of Operations, BRG Apartments; Charles Tassell, Director of Government Affairs, GCNKAA and National Real Estate Investors Association; and an official from the Cincinnati Fire Department. Friday, November 13 | 9 am – 12 pm Member Pricing $69 (3 CEC) Sponsored by Paul Davis Emergency Services EPA 608 Certification Section 608 of the Federal Clean Air Act requires that all persons who maintain, service, repair, or dispose of appliances that contain regulated refrigerants be certified in proper refrigerant handling techniques. This course is intended to prepare technicians for the certification test. There are four categories of technician certification – Type I, Type II, Type III, and Universal. The test will contain four sections and the technician must achieve a minimum passing score of 70 percent in each section in which they are to be certified. A passing score must be obtained on Section A (general questions) to receive any certification. Type I, II, and III certification will be obtained upon passing each of those sections of the test and Universal Certification requires passing all sections of the exam. Early registration is recommended in order to allow for distribution of the study manual and practice exam links. A presentation and review of the study guide will be conducted on September 18th and 25th, 9am - 1pm. Students are encouraged to study the manual before the first day of the session. Led by Randall Kitts Day 1: Tuesday, November 10th 2020 9am -1pm Day 2: Wednesday, November 18th, 2020 9am -1pm followed by exam at 2pm Member Pricing $125 Exam only is $65 Sponsored by: Belfor Property Restoration Evictions (3 CEC ) POSTPONED
Member Pricing $55 Led by David Donnett, Attorney Sponsored by: Available (contact heather@gcnkaa.org) TRADE SHOW 2021 SESSIONS – March 17, 2021 Happy Team Players w/Patty Morgan Seager (2 CEC) 1:00 pm – 2:40 pm In this lighthearted, insightful session, we will explore the healing effects of laughter and wellness both in your professional life as well as your personal life. Studies show that a fun, playful work environment produces healthy, happy team players...healthy, happy team players are more productive...and healthy, happy, more productive team players produce stronger bottom lines! Get ready to pause and glean meaningful strategies/tips to create working environments that prioritize the importance of a healthy work/life balance resulting in happier teams who stay longer and solid bottom lines! Happy Environments = Happy Teams + Healthier Bottom Lines! Sponsored by: Harrison's Pro Tree Service Closing With Confidence! w/Patty Morgan Seager (2 CEC) 3:10 pm – 5:10 pm Want to close more leases? Today’s future resident is really focused on getting the best value for their money and on making the right decision when looking for their new apartment home. They seek a leasing specialist who is confident, knowledgeable and an expert in their field. In this energizing workshop, we will discuss the importance of delivering a great first impression, establishing rapport and building trust during the first few minutes of interaction with your future resident. Then, we’ll focus on how to build value with your future resident when sharing price or rental rates and/or concessions, how to assume the sale, how to gain a commitment for a second visit, and demonstrate closing strategies that you can implement immediately without feeling uncomfortable or too pushy! After attending this informative, yet fun workshop, you’ll return to your community with a toolbox of effective leasing and closing ideas you’ll want to implement immediately and…you’ll close more leases! Diversely Similar w/Rich George (2 CEC) 12:50 pm – 2:30 pm In this program, participants gain a new understanding of diversity in the workplace as it relates to co-workers and customers. Participants will gain an awareness of where they are personally on the diversity continuum and will gain tools to further embrace what makes us all different and unique. This diversity program produces very thoughtful outcomes for participants to encourage leveraging what makes them different versus fighting against those same differences. Dealing With Difficult People w/Rich George (2 CEC) 3:00 pm – 5:00 pm In this fun and energetic session, participants will gain a new understanding of dealing with the difficult people in their lives. Participants will gain a set of skills as well as a strategy to handle the stress created by difficult people and situations. By using these skills participants will have more time and energy, which leads to additional productivity and better attitudes about their positions within the organization. At this program's conclusion, participants should be able to L.E.A.R.N. their way through conflict List the benefits of effectively dealing with difficult people. Customer Service for Maintenance w/Panel of experts (2 CEC) 3:10 pm – 5:10 pm Residents will love their home if they love their experience! Why is customer service so important within our maintenance teams? Building customer loyalty is driven through our communication, accountability & interaction. Please join us as we journey through a variety of ideas to better serve our customers. To register for seminars, Click Here To register for the technical courses, Click Here Except as noted, classes to be offered at the Kenwood Executive Center, 7265 Kenwood Road, Cincinnati, OH 45236. Seminar and module dates, times, locations, and instructors are subject to change. For stand alone seminars, a 24 hour cancellation must be provided otherwise, the full seminar charge will be invoiced. For trade show education and Seminar Slam events, cancellations less than 10 days prior to the event will not be entitled to a refund. Thank you to our sponsors which are listed on the designation and seminar pages. Please acknowledge these sponsors who support our Education Programs and DO BUSINESS WITH A MEMBER!!! |
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