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TRADE SHOW 2021 SESSIONS – August 12th, 2021
Happy Team Players w/Patty Morgan Seager (2 CEC)
1:00 pm – 2:40 pm
In this lighthearted, insightful session, we will explore the healing effects of laughter and wellness both in your professional life as well as your personal life. Studies show that a fun, playful work environment produces healthy, happy team players...healthy, happy team players are more productive...and healthy, happy, more productive team players produce stronger bottom lines!
Get ready to pause and glean meaningful strategies/tips to create working environments that prioritize the importance of a healthy work/life balance resulting in happier teams who stay longer and solid bottom lines!
Happy Environments = Happy Teams + Healthier Bottom Lines!
Sponsored by: Harrison's Pro Tree Service
Closing With Confidence! w/Patty Morgan Seager (2 CEC)
3:10 pm – 5:10 pm
Want to close more leases? Today’s future resident is really focused on getting the best value for their money and on making the right decision when looking for their new apartment home. They seek a leasing specialist who is confident, knowledgeable and an expert in their field. In this energizing workshop, we will discuss the importance of delivering a great first impression, establishing rapport and building trust during the first few minutes of interaction with your future resident. Then, we’ll focus on how to build value with your future resident when sharing price or rental rates and/or concessions, how to assume the sale, how to gain a commitment for a second visit, and demonstrate closing strategies that you can implement immediately without feeling uncomfortable or too pushy! After attending this informative, yet fun workshop, you’ll return to your community with a toolbox of effective leasing and closing ideas you’ll want to implement immediately and…you’ll close more leases!
Diversely Similar w/Rich George (2 CEC)
12:50 pm – 2:30 pm
In this program, participants gain a new understanding of diversity in the workplace as it relates to co-workers and customers. Participants will gain an awareness of where they are personally on the diversity continuum and will gain tools to further embrace what makes us all different and unique. This diversity program produces very thoughtful outcomes for participants to encourage leveraging what makes them different versus fighting against those same differences.
Dealing With Difficult People w/Rich George (2 CEC)
3:00 pm – 5:00 pm
In this fun and energetic session, participants will gain a new understanding of dealing with the difficult people in their lives. Participants will gain a set of skills as well as a strategy to handle the stress created by difficult people and situations. By using these skills participants will have more time and energy, which leads to additional productivity and better attitudes about their positions within the organization. At this program's conclusion, participants should be able to L.E.A.R.N. their way through conflict List the benefits of effectively dealing with difficult people.
Customer Service for Maintenance w/Panel of experts (2 CEC)
3:10 pm – 5:10 pm
Residents will love their home if they love their experience! Why is customer service so important within our maintenance teams? Building customer loyalty is driven through our communication, accountability & interaction. Please join us as we journey through a variety of ideas to better serve our customers.
Everything You Need to Know about Fair Housing with Anne Sadovsky
Ignorance of Fair Housing Laws is no excuse! Staying on top of latest cases, rulings and directives is critical; not doing so can create an expensive lesson. Fair Housing classes don’t have to be dull and boring...in fact you might be excited to hear what is changing, how it impacts you and your property. You will get your questions answered and your answers questioned. Don’t be the one who gets the owner sued!
Do we now have to rent to criminals?
Do I have to print all my documents in different languages? Who is responsible for translating if the prospective resident doesn’t speak English?
We have so many handicapped parking spaces that others can’t find a place to park? Is there a limit?
A resident has a new puppy and when questioned says that it is her emotional support animal. I think that isn’t true. What can I do?
A prospect has a parrot and claims that it is a service animal. Can a bird do that?
An applicant has a certificate saying his kitten is a service animal. The document looks fake to us. How should we handle it?
Residents are complaining about the smell of marijuana smoke coming one particular apartment. We have asked the pot smoker about it and he denies it. What should we do?
The maintenance tech found a marijuana plant growing in a resident’s apartment. It’s just one little plant. Can we just ignore it?
• Learn what hoarding is, and isn’t!
• The big differences between accommodation and modification.
• Can we limit the number of modification/accommodation requests by one person?
• The latest on our ability to use criminal background checks.
• You have a 2 pet limit, so can you turn down a 3rd animal if prospect says it is an assist animal?
• What if their assist animal is on our restricted breed list?
• The kids on the property are very rowdy and loud when playing outside. Do we have to put up with it?
• We thought that anyone could provide documentation that a prospect/resident has a disability. We now hear rumors that we can ask for something more official; is that so?
Anne will answer your questions and may make you question your own answers!
August 25th 12-1:30pm via Zoom
Member price: $69
Non-member price: $138
EPA 608 Certification:
Section 608 of the Federal Clean Air Act requires that all persons who maintain, service, repair, or dispose of appliances that contain regulated refrigerants be certified in proper refrigerant handling techniques. This course is intended to prepare technicians for the certification test. There are four categories of technician certification – Type I, Type II, Type III, and Universal. The test will contain four sections and the technician must achieve a minimum passing score of 70 percent in each section in which they are to be certified. A passing score must be obtained on Section A (general questions) to receive any certification. Type I, II, and III certification will be obtained upon passing each of those sections of the test and Universal Certification requires passing all sections of the exam. Early registration is recommended in order to allow for distribution of the study manual and practice exam links. A presentation and review of the study guide will be administered over a 2 day period and the exam will be administered in the afternoon on the 2nd day.
September 3rd and 10th
Member price: $125
Nonmember price: $250
Certified Apartment Portfolio Supervisor (CAPS)
NAAEI’s Certified Apartment Portfolio Supervisor (CAPS) program is an in-depth review of property management principles and techniques as used by the professional supervisor. To obtain a CAPS designation you must have worked as a multi-site supervisor for 24 months or be a CAM, ARM, or RAM designate in good standing with 24 months of management experience.
Monday September 13th: CAPS Orientation and Primer from 9:30 a.m. – 12:00 p.m.
Tuesday September 14th – Friday September 17th – CAPS Programming from 9:00 a.m. – 2:00 p.m. with lunch break each day around 11:30 a.m. and Office hours with the instructor for any student needing extra help from 2:00 to 2:30 each day.
Led by NOI Coach, Rich George
September 13th-September 17th via Zoom
Member price: $950
Nonmember price: $1,900
Certified Apartment Maintenance Technician (CAMT)
Earning your Certificate for Apartment Maintenance Technicians (CAMT) validates your knowledge, enhances your reputation and credibility, boosts your confidence and earns you respect. The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system.
You'll learn about:
Member price: $999
Non-member price: $1,998
Certified Apartment Leasing Professional
Leasing professionals are the first people prospective residents meet and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.The Certified Apartment Leasing Professional (CALP) course includes:
CALP Candidates must have worked in the apartment industry for at least six months (may be obtained during the candidacy period for CALP).
Member price: $425
Nonmember price: $850
Evictions (3 CEC ) POSTPONED
Member Pricing $55
Led by David Donnett, Attorney
Sponsored by: Available (contact firstname.lastname@example.org)
To register for seminars, Click Here
To register for the technical courses, Click Here
Except as noted, classes to be offered at the Kenwood Executive Center, 7265 Kenwood Road, Cincinnati, OH 45236. Seminar and module dates, times, locations, and instructors are subject to change. For stand alone seminars, a 24 hour cancellation must be provided otherwise, the full seminar charge will be invoiced. For trade show education and Seminar Slam events, cancellations less than 10 days prior to the event will not be entitled to a refund.
Thank you to our sponsors which are listed on the designation and seminar pages. Please acknowledge these sponsors who support our Education Programs and DO BUSINESS WITH A MEMBER!!!