Please check out the FREE COVID-19 resources available through Visto and Grace Hill.
Free Leasing with Technology Series Presented by Yardi:
The NEW Apartment Tour:
ESTHER BONARDI, VP MARKETING
Did you know that nearly 40% of renters in a recent study said they narrowed their search to only one or two apartment communities before going out for a tour? That number is likely to grow now that we’ve all grown accustomed to doing more online. This session will help you understand how your customer begins their tour before they ever set foot on your property. What do you need to do online to provide a good virtual tour? How can you engage customers in conversations before they make their first phone call?
Thursday, March 11 at 2pm via Zoom
High Tech & High Touch Leasing Strategy:
PAUL YOUNT, INDUSTRY PRINCIPAL
Who says high tech can’t also be high touch? In a world where technology has become more and more important, residential managers must work to deliver a good customer experience using technology while working to ensure that the relationship never suffers. This session will examine various technologies that deliver a convenient high-tech customer journey, along with tips to help your team keep that high-touch connection.
Wednesday, March 24 at 2pm via Zoom
Powering Conversions in a Virtual Reality:
AMY LLOYD, SENIOR MANAGER, REACH PROPERTY MARKETING
Leverage new and existing tools to power conversions with proven techniques to convert and track the full customer journey. From capturing leases to resident retention, don’t lose momentum on your local marketing techniques. Discover strategies to virtualize the experience and capitalize on today’s markets shift.
Wednesday, April 7 at 2pm via Zoom
How Renters Search:
ESTHER BONARDI, VP MARKE TING
You’ve probably heard the phrase “seek and you shall find”. Well, that’s true when it comes to the apartment search. The question is, when customers seek, do they find YOU? This presentation will look at the apartment search from the renter’s perspective. We’ll show you the different ways customers search and exactly what they see when the results are returned. You’ll learn about active and passive search and you’ll walk away with a clear idea of what you can do to make sure your communities are found.
Thursday, April 22nd at 2pm via Zoom
CRM is Customer Relationship Management:
AMY LLOYD, SENIOR MANAGER , REACH PROPERT Y MARKE TING
Embrace customer relationship management tools to put your business on the forefront of automation and efficiency. With a shift in how customers are interacting, customer data and analytical trends are key to future success. Discover 2021 CRM tools, trends and best practices to help improve business operations.
Wednesday, May 12th at 2pm via Zoom
To register for any of these classes, please email firstname.lastname@example.org
EPA 608 Certification:
Section 608 of the Federal Clean Air Act requires that all persons who maintain, service, repair, or dispose of appliances that contain regulated refrigerants be certified in proper refrigerant handling techniques. This course is intended to prepare technicians for the certification test. There are four categories of technician certification – Type I, Type II, Type III, and Universal. The test will contain four sections and the technician must achieve a minimum passing score of 70 percent in each section in which they are to be certified. A passing score must be obtained on Section A (general questions) to receive any certification. Type I, II, and III certification will be obtained upon passing each of those sections of the test and Universal Certification requires passing all sections of the exam. Early registration is recommended in order to allow for distribution of the study manual and practice exam links. A presentation and review of the study guide will be administered over a 2 day period and the exam will be administered in the afternoon on the 2nd day.
March 5th 9am-1pm and March 12th 9am-3pm
Member price: $125
Nonmember price: $250
The Supplier Success course is designed to offer an overview of the apartment industry and recommends ways that suppliers can maximize partnerships with apartment owners, apartment management companies and apartment association members. It has been written by successful apartment industry suppliers with years of professional experience.
This seminar will be led by Abbie Huffman, Senior Business Engagement Manager at Rent Manager; Melissa Joy, Vice President of Village Green; Gerry Johnson, Regional Account Manager at Rentpath; and Todd Hignite, Vice President of Hearth Home Communities.
The course also is a pre-requisite to the Certified Apartment Supplier (CAS) program.
March 25th, 9am-5pm
Member price: $110
Nonmember price: $220
Conquering LIHTC Compliance:
with Amanda Lee Gross
Created by Amanda Lee Gross, the “Conquering Low Income Housing Tax Credit (LIHTC) Compliance” is a two-day, 16-hour course specially designed to assist affordable housing professionals in conquering LIHTC project compliance.
Amanda Lee delves deep into the Low-Income Housing Tax Credit laws and regulations, while also providing real-world examples with practical application. This engaging and interactive session utilizes numerous examples and exercises to ensure attendees complete the session with a thorough comprehension of how to maintain project compliance, and why it is so important to do so.
Each attendee will receive:
→ A comprehensive, content-rich, color course manual that can be used as a resource long after the class has concluded!
→ A highlighter/pen that you will never want to put down!
→ A Certificate of Attendance
An optional Housing Certified Compliance Professional (HCCP) Exam is offered on the third day of this course. The HCCP exam is offered separately from the training and is open to anyone who would like to take the HCCP exam. One does not have to take the course in order to take the exam. The HCCP is a specialized designation through the National Association of Home Builders (NAHB) for developers, property managers, asset managers and other professionals working with the Low-Income Housing Tax Credit (LIHTC) program.
To register for this course, please click here and enter promo code GCNKAA2020 to unlock the GCNKAA rate.
April 13th-April 14th 8:30am-5pm, April 15th 8:30-1:30pm (optional test day)
In person at GCNKAA
Domestic Violence Issues for Housing Providers
With Alona Ballard of Housing Opportunities Made Equal of Greater Cincinnati
While domestic violence, intimate partner violence and stalking have always been a serious issue for housing providers, the pandemic has increased the numbers of calls to support hotlines as survivors spend more time sheltering in place. This course will look at the laws that help protect survivors and those who provide housing to them, the resources available to assist survivors and look at relevant court cases in the area of housing and domestic violence.
April 20th, 2pm-3:30pm
Virtual via Zoom
Member price: $69, Non-Member price: $138
Evictions (3 CEC ) POSTPONED
Member Pricing $55
Led by David Donnett, Attorney
Sponsored by: Available (contact email@example.com)
TRADE SHOW 2021 SESSIONS – August 12th, 2021
Happy Team Players w/Patty Morgan Seager (2 CEC)
1:00 pm – 2:40 pm
In this lighthearted, insightful session, we will explore the healing effects of laughter and wellness both in your professional life as well as your personal life. Studies show that a fun, playful work environment produces healthy, happy team players...healthy, happy team players are more productive...and healthy, happy, more productive team players produce stronger bottom lines!
Get ready to pause and glean meaningful strategies/tips to create working environments that prioritize the importance of a healthy work/life balance resulting in happier teams who stay longer and solid bottom lines!
Happy Environments = Happy Teams + Healthier Bottom Lines!
Sponsored by: Harrison's Pro Tree Service
Closing With Confidence! w/Patty Morgan Seager (2 CEC)
3:10 pm – 5:10 pm
Want to close more leases? Today’s future resident is really focused on getting the best value for their money and on making the right decision when looking for their new apartment home. They seek a leasing specialist who is confident, knowledgeable and an expert in their field. In this energizing workshop, we will discuss the importance of delivering a great first impression, establishing rapport and building trust during the first few minutes of interaction with your future resident. Then, we’ll focus on how to build value with your future resident when sharing price or rental rates and/or concessions, how to assume the sale, how to gain a commitment for a second visit, and demonstrate closing strategies that you can implement immediately without feeling uncomfortable or too pushy! After attending this informative, yet fun workshop, you’ll return to your community with a toolbox of effective leasing and closing ideas you’ll want to implement immediately and…you’ll close more leases!
Diversely Similar w/Rich George (2 CEC)
12:50 pm – 2:30 pm
In this program, participants gain a new understanding of diversity in the workplace as it relates to co-workers and customers. Participants will gain an awareness of where they are personally on the diversity continuum and will gain tools to further embrace what makes us all different and unique. This diversity program produces very thoughtful outcomes for participants to encourage leveraging what makes them different versus fighting against those same differences.
Dealing With Difficult People w/Rich George (2 CEC)
3:00 pm – 5:00 pm
In this fun and energetic session, participants will gain a new understanding of dealing with the difficult people in their lives. Participants will gain a set of skills as well as a strategy to handle the stress created by difficult people and situations. By using these skills participants will have more time and energy, which leads to additional productivity and better attitudes about their positions within the organization. At this program's conclusion, participants should be able to L.E.A.R.N. their way through conflict List the benefits of effectively dealing with difficult people.
Customer Service for Maintenance w/Panel of experts (2 CEC)
3:10 pm – 5:10 pm
Residents will love their home if they love their experience! Why is customer service so important within our maintenance teams? Building customer loyalty is driven through our communication, accountability & interaction. Please join us as we journey through a variety of ideas to better serve our customers.
To register for seminars, Click Here
To register for the technical courses, Click Here
Except as noted, classes to be offered at the Kenwood Executive Center, 7265 Kenwood Road, Cincinnati, OH 45236. Seminar and module dates, times, locations, and instructors are subject to change. For stand alone seminars, a 24 hour cancellation must be provided otherwise, the full seminar charge will be invoiced. For trade show education and Seminar Slam events, cancellations less than 10 days prior to the event will not be entitled to a refund.
Thank you to our sponsors which are listed on the designation and seminar pages. Please acknowledge these sponsors who support our Education Programs and DO BUSINESS WITH A MEMBER!!!