Upcoming Education:Please check out the FREE COVID-19 resources available through Visto and Grace Hill. Maintenance is the New PR Team w/Anne Sadovsky: Service Techs are Your New PR Team: There is more to Maintenance Than Nuts and Bolts. With the advent of online leasing, service requests and rent paying, plus package lockers or direct delivery to the apartment, and now the Virus, visits to the office by the resident are becoming less and less. That means that the Service Techs see and speak with the residents more than the management team. How much customer service training are your techs getting? It is time for maintenance training to be more than nuts and bolts, plumbing and AC! This 1 hour virtual session includes:
Member price: $ 69 Nonmember price: 138 Disaster Preparedness General disaster preparedness including having a plan and procedure in place to ensure residents are safe, have a place to move, and how to secure both resident belongings and the building structure. Types of disasters and causes, including fire, weather, health, and biohazards. How to assess risk and plan accordingly. Learn from experienced managers what has worked and what has not worked in various disasters. Working with residents, your own team, emergency responders, vendors, government officials, insurance companies, and the press when a disaster occurs. Led by Dan Pike, Vice President, Assured Partners with other presenters being Bob Kohlman, Vice President of Operations, BRG Apartments; Charles Tassell, Owner of Cornerstone Redevelopment, Vice President of Legislative Affairs and COO of National REIA Thursday, November 11, 2021 9:00 AM - 12:00 Via Zoom Member price: $ 69 Nonmember price: 138 Independent Rental Owners: Marketing Your Property--Get Renters Fast! W/ Forum Leaders Brian Lane and Angela Lacy Come and discuss:
TBD via Zoom Member price: Free |
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