Certified Apartment Manager (CAM)

Earning your CAM credential allows you to demonstrate your skills, knowledge, and ability to manage an apartment community and achieve owners’ investment goals.

You'll learn about:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately

To obtain the CAM credential, candidates must complete the following:

  • Minimum of 12 months of onsite property management experience
  • Successful completion of all CAM coursework (totaling 40 hours)
  • Meet all examination standards within 12 months of declaring candidacy

About the CAM Exam

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.  To complete the full series to earn the industry designation, a comprehensive exam must be completed.  The designation series and comprehensive exam must be completed within six months of declaring candidacy.

CAM Benefits:

Once you have successfully completed the program, you’ll have the following Designate Benefits:

  • Listing as NAAEI designate
  • Annual subscription to units magazine
  • Discounted prices for industry products
  • Designation certificate, pin and wallet card
  • Access to additional FranklinCovey online courses
  • CAM designation logo use on business stationery
Important Links 

CAM Self Assessment
CAM Flyer 

Cancellations received less than 10 days prior to the start date of class will not be entitled to a refund.