Back to Events
Understanding Difficult Personalities: Conflict Resolution

Understanding Difficult Personalities: Conflict Resolution

Wednesday, August 28, 2024
10:00 AM - 11:00 AM (EDT)

Zoom Link

Event Details

Are you ready to better navigate and overcome the conflicts that arise in apartment management?


Join us for an insightful webinar specifically designed to assist apartment professionals in identifying and reflecting on the seven key traits that define difficult individuals and their role in contributing to challenging behavior in both ourselves and others. Don't miss out on this invaluable opportunity to acquire practical insights that will equip you with the knowledge to navigate complex relationships within the apartment industry and effectively find resolutions in times of conflict. 


Managers, Onsite Teams, Corporate Leaders, Corporate Operations

This course is worth 1 CEC

Meet your instructor! 

Carla J. Alicea,

Director of Client Performance, Education Team

"Director of Client Performance at ApartmentRatings and SatisFacts, brings over 27 years of multifamily operations and marketing experience to the table. With a background in Marketing Research and Analytics, Carla's data-driven approach is evident in her proven record of leading multifunctional teams for a top NMHC manager. Her commitment to customer satisfaction and passion for knowledge-sharing make her an engaging speaker. Stay tuned to gain insights from Carla's wealth of experience in the apartment industry"